Privacy Policy

This website is owned and operated by Otters Retreat. This privacy policy sets out how we use and protect any information that you may give us or that we may obtain as you use this website.

Otters Retreat is committed to ensuring that your privacy is protected. Should we ask you to provide information by which you could be identified, that information will only be used in accordance with this privacy policy statement. This policy is effective from January 2026 until further notice. We may change it from time to time by updating this page, so please check back occasionally to ensure you are happy with any changes. A change in policy cannot be retrospective: if you submit personal information on the basis set out here, we cannot legitimately use it on a different basis simply by changing the terms of the policy.

Information collected on this website

• Information about your computer, your visits and your use of this website, such as your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and navigation
• Information relating to transactions carried out on this website, including the purchase of goods or services
• Information you provide when registering for services or subscribing to email notifications and newsletters
• Any other information you specifically choose to send to Otters Retreat

Using your personal information

Personal information submitted to us will be used only for the purposes specified in this policy or in relevant parts of the website. We will never pass your personal information to third parties for direct marketing without your express agreement. We may use your information to administer this website, personalise your browsing experience, enable your use of our services, supply services you have purchased, issue statements and invoices, send email notifications you have requested, send marketing communications you have specifically agreed to, provide anonymised statistical information to third parties, and deal with enquiries and complaints. Where financial transactions are handled through a third party such as PayPal or Stripe, we share only the information necessary to process payments and handle related queries.

Security of your personal information

We store personal information on secure servers and take all reasonable technical and organisational precautions to prevent loss, misuse, disclosure or alteration. This website is protected with an SSL certificate encrypting data sent between you and our server. Please note, however, that no data sent over the internet can be guaranteed secure, and you are responsible for keeping any password and user details confidential.

Disclosure of your personal information

We will not knowingly disclose information held about you to any third party except where required by law, in connection with legal proceedings, to establish or defend our legal rights, at the request of a purchaser or prospective purchaser of any business or asset we are offering for sale, or to any person or organisation we reasonably believe may obtain a court order for its disclosure.

Your rights

You may request details of the personal information we hold about you, subject to the provision of reliable evidence of your identity and a small fee to cover administration. If you believe any information we hold about you is incorrect or incomplete, please contact us as soon as possible and we will put it right.

Use of cookies

Certain areas of this website may use cookies, small text files stored on your computer when you visit. Cookies help us track your use of the site, remember your preferences and show content that better matches your interests. They cannot be used to reveal your identity. By using this website you consent to our use of cookies in accordance with this policy. If you prefer not to accept cookies, you can adjust your browser settings; independent advice is available at www.allaboutcookies.org.

Links to other websites

This website may contain links to other websites of interest. Once you have used a link to leave our site, we have no control over that other website and cannot be responsible for the protection of any information you provide there. Please exercise caution and read the privacy statement applicable to the website in question.

If you have any questions about this privacy policy, please get in touch.